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In-Game Item Restore Policy

Bug - We may be able to provide the item that was lost if a support ticket is sent within 48 hours of the item being noticed missing. Any reported bugs must be 100% reproducible and verified by QA prior to any restore.

Gem Purchases - If you did not receive the items you purchased with Gems, please submit a ticket request here. Please include a photo or screen grab of the transaction itself from the platform provider.

Accidental Deletions - We apologize but we cannot provide restoration to items that have been accidentally deleted or sold. 

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